Cancellation & Refunds

Cancellation & Refunds:
Should you become dissatisfied with our services within the first 15 days of your account activation, Alva Computers will refund your hosting fee subject to the money back guarantee terms listed in this agreement. Refunds are not available for customers after the 15 days of account activation. You may however cancel your account at any time in order to make sure that your account is not renewed. You will need to contact customer service and verify information before cancellation takes place. You will be charged in full for the entire month in which you cancelled your account. Accounts which have negative balances will be sent to collections and all services will be terminated, including domain registrations. Refunds are never available for domain registrations. Domain Names transferred to our service incur an additional year of registration and therefore are considered a domain registration. Domain registration fees are $24.95/yr. Domain names of customers which leave our hosting service will be refunded the package price total less the domain registration fee if the customer leaves Alva Computers hosting service within the 15 day money back guarantee.In addition refunds are not available for additional services which you may purchase at Alva Computers for instance an additional domain name we may purchase for a client is not refundable and a dedicated IP which we may setup for a client for a charge is not refundable.Web site files are the responsibility of the Alva Computers customer and should a Alva Computers customer decide to cancel their service it is the customer’s responsibility to make sure that they have backed up & downloaded the web site files and any emails from the Alva Computers server prior to requesting that Alva Computers cancels their account. Once the cancellation request has been submitted to Alva Computers a cancelation of the web site hosting service may occur anytime after the request is received by Alva Computers and when a cancellation request is completed the client’s hosting account with Alva Computers and their web site files are permanently removed from the Alva Computers servers. Therefore again it is the client’s obligation to ensure that they have downloaded their web site files and any emails from the server prior to their cancellation request.
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